RETURN & REFUND POLICY
Updated at January 11th, 2024
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms
are referenced, are strictly defined as:
● Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Adele Geldenhuys Art,
that is responsible for your information under this Return & Refund Policy.
● Customer: refers to the company, organization or person that signs up to use the Adele Geldenhuys Art
Service to manage the relationships with your consumers or service users.
● Device: any internet connected device such as a phone, tablet, computer or any other device that can
be used to visit Adele Geldenhuys Art and use the services.
● Service: refers to the service provided by Adele Geldenhuys Art as described in the relative terms (if
available) and on this platform.
● Website: Adele Geldenhuys Art’s site, which can be accessed via this URL:
● You: a person or entity that is registered with Adele Geldenhuys Art to use the Services.
Return & Refund Policy
Thanks for shopping at Adele Geldenhuys Art. We appreciate the fact that you support our business.
We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and
purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Adele
Geldenhuys Art. The main thing to remember is that by placing
an order or making a purchase at Adele Geldenhuys Art, you agree to the terms set forth below along with
Adele Geldenhuys Art’s Privacy Policy
Exchanges
If there’s something wrong with the product you bought, or if you are not happy with it, you will be able to issue an
exchange for your item.
We at Adele Geldenhuys Art commit ourselves to serving our customers with the best products. Every single
product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do
this to ensure that you fall in love with our products.
We only exchange items if they are defective or damaged.
If you need to exchange it, send us an email at info@adelegeldenhuysart.com
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some
issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be
intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have
purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms
your request.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing
the product. At the same time we ensure that the packing is good such that the items won’t get damaged
during transit. Please note that Adele Geldenhuys Art is not liable for damages that are caused to the items
during transit or transportation.
Our return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
For International Orders:
● We DO NOT support Exchanges or Returns.
● If you cancel the order before we process it and dispatch for shipping, a refund can be processed.
Orders generally take 7-12 days to process before dispatch.
● Orders already in shipping cannot be returned, canceled or refunded.
● If you face any issues, please contact our Support Team immediately.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return &
Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service
and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you
continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to
agree to this or any updated Return & Refund Policy, you can delete your account.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to
contact us and we will discuss any of the issues you are going through with our product.
● Via Email: info@adelegeldenhuysart.com